Refunds and Returns Policy
We want you to be satisfied with your purchase. Below are the details of our refund and return policy:
Refund Eligibility:
- Personalized products (e.g., certificates) are non-refundable as they are created specifically for you.
- Non-personalized products may be returned within 14 days after delivery, provided they are in their original condition.
How to Request a Refund:
- Please contact us at [email address] with your order details and the reason for your request.
- Refund requests will be processed within 14 days of receiving the returned product (if applicable).
Shipping Costs:
- The cost of returning the product is the responsibility of the customer unless the product is defective.
Exceptions:
- Digital products are non-refundable once downloaded or accessed.
For more details, refer to our Terms and Conditions.